Customer Services
Transform your customer service from a cost center into a profit center. Get the intelligence to reduce churn, increase customer lifetime value, and turn service interactions into a competitive advantage.
Author: IMN
Updated: November 26, 2025
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In the right hands, IMN can be a game-changer for your personal, team, organisational & portfolio performance.
*Disclaimer: This calculator provides an estimate for illustrative purposes only. Actual savings and gains will vary based on multiple factors. This is guidance, not a scientific guarantee of results. For some users, savings/gains could be much higher, and for others much lower.
How IMN Can Transform Your Success
IMN is your ultimate business intelligence on autopilot; a cutting-edge business intelligence software designed to elevate your strategy by identifying trends and deepening your understanding. This predictive analytics tool works as a lifelong companion, scanning millions of data points to deliver time-saving insights without the need for daily prompts or constant fine-tuning.
By leveraging our predictive analysis capabilities, professionals can transform data into actionable strategies, making our business intelligence software an essential asset for sustainable growth. With fully personalised, actionable guidance based on best practices and case studies, our predictive analytics tool is designed for endless use cases, from professional growth to personal life. This is more than a tool; it's a strategic partner you can silently rely on every day.
The IMN Advantage: Beyond Generic AI
How IMN compares with other BI tools and generic AI
| Feature | Generic AI | IMN |
|---|---|---|
| Data Source | Static, highly limited and often outdated source data | Latest news, internet data, scholarly papers, books, historical data, etc |
| Personalisation | Limited to conversation history (forgets your goals) | Hyper-personalised to your context, audience & goals (your personal AI) |
| Actionability | Generic or vague ideas (lacks strategic context) | Predictive, forward-looking guidance (on what to do next) |
| Cost | Huge opportunity cost in time wasted + monthly fees | Fixed, competitive subscription + massive time-cost saving |
| Time Investment | Endless daily prompting, re-prompts and context-setting | Set it up once, get daily updated insights with zero prompts |
| Automation | Manual, requires user to repeatedly initiate queries | Fully automated, works 24/7 in the background, delivers daily |
| Adaptability | Forgets context between sessions, needs re-training | Learns and adapts based on your feedback and saved insights |
Frequently Asked Questions
How can IMN help me achieve better results in my field?
IMN's AI engine analyzes real-time data from millions of sources, including emerging trends, competitor activities, and market shifts. It doesn't just show you what's currently happening; it identifies the underlying patterns and opportunities that are gaining momentum in your specific industry. This allows you to make strategic decisions that feel informed and ahead of the curve.
Can IMN help me increase my revenue or business growth?
Yes. Business growth is a core focus. IMN helps you identify what products, services, and strategies your market is responding to. It provides strategic guidance on how to position your offerings effectively, identify new market opportunities, and optimize your business model. By aligning your strategy with market opportunities, you can build a more sustainable and profitable business.
How is IMN different from using ChatGPT for business insights?
While ChatGPT is a powerful general-purpose tool, it lacks real-time market context and deep personalization. IMN is a specialized intelligence platform. It is continuously trained on your unique profile—your industry, your competitors, your goals. The insights it delivers are not just generic suggestions but tailored strategic recommendations grounded in what is happening in your specific market, right now.
Is IMN difficult to use for someone without technical expertise?
Not at all. IMN is designed for busy professionals, not data scientists. The setup takes just a few minutes, where you tell the AI about your goals and context. After that, you receive a simple, easy-to-read briefing every day. It's about giving you powerful insights without the complexity, allowing you to focus on what you do best: executing your strategy.
Key Challenges for
Rising Customer Expectations
Meeting the demands of customers who expect instant, personalized, and effortless support across all channels.
Agent Burnout & Attrition
Managing high stress levels and turnover rates among customer service agents in a demanding environment.
Proving Business Value
Shifting the perception of customer service from a necessary cost to a strategic driver of revenue and retention.
The Challenge
In the modern economy, customer service is the new marketing. A single negative experience can undo millions in advertising spend, while a positive one can create a customer for life. Yet, customer service leaders are under constant pressure to do more with less, battling rising customer expectations, high agent turnover, and the challenge of proving their team's strategic value to the C-suite.
Your Strategic Advantage
IMN is your partner in building a world-class customer service organization. We provide the strategic intelligence you need to move from a reactive, ticket-based mindset to a proactive, value-driven one. We help you understand the root causes of customer issues, the best practices of leading service organizations, and the emerging technologies that can transform your operation.
Personalised Market Intelligence (PMI)
Benchmark your customer satisfaction (CSAT) and Net Promoter Score (NPS) against industry leaders. Track how competitors are using AI chatbots and self-service tools. Monitor social media to identify common customer complaints and pain points before they become widespread issues.
Personalised Strategic Guidance (PSG)
Receive strategic guidance on implementing AI to automate simple inquiries and empower your agents to handle more complex issues. Get recommendations on new training programs to improve agent empathy and problem-solving skills. Identify opportunities to use service interactions to cross-sell, upsell, and gather valuable customer feedback.
How IMN Empowers Customer Service Leaders
Turn every customer interaction into an opportunity.
Reduce Customer Churn
Proactively identify and address the root causes of customer dissatisfaction to improve retention and loyalty.
Increase Agent Effectiveness
Equip your team with the tools, training, and insights they need to solve problems faster and deliver a better customer experience.
Demonstrate Strategic Value
Use data to prove the ROI of your service initiatives and position customer service as a key driver of business growth.
A Day in the Life with IMN
09:00 AM: Service Intelligence Briefing
Your IMN briefing highlights a recurring customer complaint on Twitter about a confusing feature in your latest software update. It also includes a case study on how a competitor successfully used proactive video tutorials to reduce support tickets after a new release.
11:00 AM: Team Huddle
You share the insight with your team. Instead of just waiting for more tickets, you task the content team with creating a short video tutorial explaining the new feature. You also provide the engineering team with clear feedback on the confusing UI.
16:00 PM: Weekly Business Review
In your weekly review with the Head of Product, you don't just report on ticket volume; you present a proactive solution that will improve the customer experience and reduce future support costs. You have transformed a customer problem into a product improvement.
See Who Else IMN Can Help:
Create Customers for Life
Build a customer service organization that not only solves problems but also drives loyalty, retention, and growth.
News, Updates & Special Invitations
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IMN is one of the most powerful business intelligence software solutions you may ever use. Select your personal or team subscription, and get your first personalised briefing in minutes.